Returns Policy

We hope you love your Kit & Kaboodal purchase, but we understand that sometimes something just isn’t quite right.

Returns

You can return eligible items within 30 days of receiving your order.

All returns must be registered through our online returns portal:

https://kitandkaboodal.loopreturns.com/#/

Simply enter your order details and follow the instructions provided in the portal.

Returned items must be:

• Unworn and unused
• In their original condition
• Returned with all original tags attached
• Free from marks, make-up, perfume, deodorant or other signs of wear

We reserve the right to refuse or reduce a refund where an item is returned in a condition that means it cannot be resold.

Return Costs

At checkout, you may have the option to purchase Free Returns for £1.99.

If you purchased Free Returns with your order, you can generate a return label through our returns portal at no additional cost.

If you did not purchase Free Returns at checkout, a £3.00 return label charge will apply when arranging your return through the portal.

The applicable charge will be shown before you complete your return.

The Free Returns fee paid at checkout is non-refundable once the returns service has been purchased, except where required by law.

Refunds

Once your return has been received and processed, your refund will be issued to the original payment method used to place your order.

Please allow up to 14 days from the date your return reaches us for your refund to be processed.

Your bank or payment provider may take additional time to show the funds in your account after the refund has been issued.

Original delivery charges are not normally refundable, except where required by your statutory rights.

Faulty or Incorrect Items

If you have received an item that is faulty, damaged or different from what you ordered, please select the appropriate reason when registering your return through our returns portal.

We may ask you to provide photographs or further information so that we can assess the issue.

Where an item is confirmed as faulty or incorrect, you will not be charged for returning it and we will provide an appropriate refund, replacement or other resolution in accordance with your statutory rights.

Exchanges

If exchange options are available for your order, these will be shown within our returns portal.

Where an exchange is not available, please return the original item for a refund and place a new order through our website.

Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns of certain items once they have been worn, used, unsealed or had their hygiene protection removed. This may include:

• Earrings and pierced jewellery
• Underwear and intimate garments
• Other sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed

This does not affect your rights where an item is faulty.

Promotional Offers

Where items have been purchased as part of a multi-buy, bundle or promotional offer, your refund may be adjusted to reflect the terms of the original promotion.

If returning part of an offer means the items you keep no longer qualify for the promotion, the refund may be recalculated accordingly.

Discount Codes

Where a discount code has been applied to an order, the discount may be allocated across the qualifying items.

Your refund will therefore be based on the amount actually paid for the returned item after any applicable discount.

Your Right to Cancel

UK customers purchasing online normally have the legal right to cancel an order within 14 days of receiving it, subject to certain exceptions.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

You can arrange your return through our online returns portal.

Where you cancel an entire qualifying order, we will refund the cost of our standard delivery service in accordance with your statutory rights. Any additional amount paid for an upgraded delivery service is not normally refundable.

The cost of returning unwanted goods remains your responsibility unless you purchased our Free Returns service or the goods are faulty, incorrect or otherwise subject to different statutory rights.

Late Returns

Returns submitted or received outside our returns period may be refused.

Need Help?

If you're having difficulty using the returns portal or have a question about your return, please contact our Customer Service team:

Email: customerservices@kitandkaboodal.com

This returns policy is in addition to, and does not affect, your statutory rights.

Delivery

We offer various delivery options and rates at the checkout for you to choose your preferred delivery.

EVRI UK Standard Delivery (Delivered In 3-5 Days) £3.00

EVRI UK Next Day Delivery (2pm cut off) £5.00

We aim to dispatch all orders on the same day (Mon-Fri), when ordered before 2pm for next day delivery, where ever possible. On odd occasions, we may not be able to adhere to this policy, in which case your order will be with you as soon as possible.

Purchases are delivered using various shippers according to the delivery address and some orders will require a signature upon delivery.

We will keep you informed on the progress of your order via email.

We will issue a dispatch confirmation when your order has left our warehouse.

In the highly unlikely event of your order not arriving please email us on customerservices@kitandkaboodal.com , stating your order number and we will investigate with our couriers and keep you informed via email. 

Weekends and all Public holidays are not classed as working days.

Kit and Kaboodal are not responsible for any taxes/duties